Business policy

Shipping, Order Cancellation, Returns & Refund Policy

www.charnpaiboon.com
We care about every step of your shopping experience — from the moment you place an order to the day your products arrive at your door.

This policy is designed to make our terms regarding shipping, order cancellations, product exchanges and returns, and refunds clear and easy to understand. If you have any questions or need assistance, please feel free to contact us through the channels provided below. We are always happy to help and will do our best to find an appropriate solution for you.

Charnpaiboon Trading (1972) Co., Ltd. reserves the right to update or amend this policy from time to time as appropriate. The latest version will always be published on www.charnpaiboon.com.

1. Shipping Policy

1.1 Order Processing & Shipping

Once your order has been placed and payment has been successfully confirmed, we will review your order and prepare the products for shipment based on the information you provided.

Shipping times may vary depending on the type and quantity of products, delivery location, and product availability.

In general, we will dispatch products from our warehouse within 1 business day after payment has been confirmed.

For products that are out of stock, specially ordered, made-to-order, or awaiting import, we will inform you of the estimated shipping timeframe before proceeding with the shipment.

1.2 Delivery Services

Depending on the type of product and delivery location, we may deliver your order using our own delivery team or a third-party delivery service that we consider appropriate.

In some cases, products from the same order may be delivered separately because they are stored at different warehouses or require different delivery arrangements.

So, if your products do not arrive at the same time, there is no need to worry. You can contact us at any time to check the status of your delivery.

1.3 Delivery Appointment

For products that require a scheduled delivery, we or our delivery partner may contact you in advance to confirm the delivery date, time, and location.

To help ensure a smooth delivery, please make sure that someone is available to receive the products at the agreed location and time.

If we are unable to contact the recipient or no one is available to receive the products on the scheduled date, the delivery may need to be rescheduled.

1.4 Checking Your Products Upon Delivery

For your peace of mind, we recommend checking the products and their packaging as soon as you receive your order, particularly for sanitary ware, ceramic products, glass products, and other items that may be susceptible to damage during transportation.

If you notice that a product is broken, cracked, dented, damaged, or otherwise not in perfect condition, please take photos or videos of the product, packaging, and delivery documentation, and contact us as soon as possible.

We will review the situation and do our best to find an appropriate solution for you.

2. Order Cancellation Policy

2.1 Cancellation Before Shipment

If you change your mind and would like to cancel your order, you may contact us before the products have been dispatched from our warehouse.

However, once a product has already been prepared for shipment, or if it is a specially ordered, made-to-order, or specifically sourced product, we may not be able to cancel the order. An order cancellation will only be considered effective once we have confirmed the cancellation with you.

2.2 Cancellation After Shipment

Once your order has been dispatched from our warehouse, it may no longer be possible to cancel the order immediately. In such cases, you may need to follow our product return process instead.

If you change your mind or no longer wish to receive the products for reasons that are not caused by us, you may be responsible for any actual shipping, return, or other costs incurred in connection with the order.

In cases involving repeated incidents or costs resulting from unreasonable refusal to accept deliveries, we reserve the right to consider future orders on a case-by-case basis.

2.3 Cancellation by the Company

In some circumstances, we may be unable to fulfill an order. We reserve the right to cancel an order when necessary, including in situations such as:

The product is out of stock and cannot be sourced
Product information, pricing, or promotional details displayed on the website contain an error
There is a system error affecting the product price or order details
We are unable to deliver the product to the location specified
Force majeure or other circumstances beyond our reasonable control

If you have already made payment, we will process your refund in accordance with our applicable refund procedures and will inform you of the details.

3. Product Exchange & Return Policy

We want you to receive the right products in perfect condition.

If you receive an incorrect product, a damaged product, a defective product, or a product that does not match your order, please contact us to request an exchange or return.

3.1 When Can You Request an Exchange or Return?

You may request an exchange or return in circumstances such as:

You received the wrong model
You received the wrong color or size
You received a product that does not match your order
The product has a manufacturing defect or damage
The product was damaged during delivery
Parts or accessories are missing
The product does not match the specifications or details stated on our website

All exchange and return requests will be reviewed individually based on the circumstances, supporting evidence, and condition of the product.

3.2 Time Limit for Reporting an Issue

To help us assist you as quickly as possible, please inspect your products promptly after delivery and contact us within 14 days from the date you received the products.

For products that are damaged, broken, or otherwise affected during delivery, we recommend contacting us as soon as possible and providing photos or videos so that we can investigate and coordinate a solution promptly.

3.3 Condition of Products for Return

In general, returned products should meet the following conditions:

The product has not been used
The product has not been installed
The product has not been modified, altered, cut, drilled, or otherwise changed
All parts and accessories are complete
The original packaging and accessories are retained, where applicable
The product has not been damaged as a result of customer use or installation

If the product does not meet these conditions, we may not be able to accept the return. Each case will be considered based on the actual circumstances.

4. Products That Cannot Be Returned

Because our products include sanitary ware, bathroom accessories, and products that require installation, certain products may not be eligible for return, including:

Products that have already been installed
Products that have already been used
Products that have been modified, cut, drilled, or altered from their original condition
Products damaged as a result of improper installation or use
Made-to-order or specially ordered products
Products ordered according to specific dimensions or customized requirements
Products returned without essential packaging, accessories, or components
Products that are no longer in a condition suitable for resale

However, if an issue is caused by our error or a manufacturing defect, we will review the circumstances and determine an appropriate solution on a case-by-case basis.

5. How to Request an Exchange or Return

If you would like to exchange or return a product, please contact us through the channels provided on our website and provide the following information:

Order number
Name and contact details of the purchaser
Product details
Reason for the exchange or return
Photos or videos of the product and packaging, where applicable

Once we receive the information, we will review the details and let you know the next steps.

While your request is being reviewed, please keep the product, packaging, accessories, and all related components in their original condition.

Depending on the type of product, reason for return, and circumstances of the case, we may arrange for the product to be collected from the original delivery location or ask you to return the product to us.

6. Return & Exchange Costs

If the Issue Is Caused by Us

If an exchange or return is required due to our error, such as:

We delivered the wrong product
The product does not match your order
The product was damaged during delivery
The product has a manufacturing defect

we will consider covering the costs associated with the product exchange or return, as appropriate for each case.

If You Change Your Mind

If you would like to return a product simply because you have changed your mind, and the issue was not caused by us, you may be responsible for the actual shipping and return costs incurred.

If any additional costs apply, we will inform you before proceeding.

7. Refund Policy

Once we have received and inspected the returned product and confirmed that the return meets the applicable conditions, we will process your refund through the original payment method or another method that we may arrange with you.

7.1 Credit or Debit Card Payments

If you paid by credit or debit card, the refund will generally be processed back to the original payment method. The time required for the refunded amount to appear in your account may vary depending on your bank or payment service provider.

7.2 Bank Transfer Payments

If you paid by bank transfer, we will refund the amount to the bank account provided by you.

For security purposes, we may request additional information or documentation to verify the recipient’s bank account before processing the refund.

7.3 Refund Processing Time

We will process eligible refunds within [7–15 business days] after confirming that the return meets the applicable conditions.

Once we have processed the refund, the time required for the funds to reach your account may vary depending on your bank, credit card company, payment service provider, or financial institution.

8. Partial Returns

If you wish to return only some of the products from an order, we will refund the value of the products that have been approved for return.

If the order included discounts, promotions, or benefits based on purchasing multiple products, the applicable discount or related charges may be recalculated in accordance with the terms of the promotion.

If the refund amount changes as a result, we will inform you before processing the refund.

9. Products Damaged During Delivery

We understand that certain products, particularly sanitary ware, ceramic products, glass products, and bathroom accessories, may be more susceptible to damage during transportation. If you discover that a product has been damaged during delivery, please contact us as soon as possible and provide photos or videos of:

The outer box or packaging
The damaged area
The entire product
The shipping label or order number

We will review the details and coordinate an appropriate solution, which may include a product replacement, repair, or refund, depending on the circumstances.

10. Sanitary Ware & Products Requiring Installation

For sanitary ware, bathroom accessories, mirrors, furniture, and other products that require installation, we recommend checking the model, size, color, design, and installation area carefully before placing your order.

Once a product has been installed or modified, it may no longer be eligible for exchange or return.

If a product has a manufacturing defect or the issue was caused by an error on our part, we will review the situation and do our best to find an appropriate solution. We may not be responsible for damage caused by improper installation, incorrect use, or installation performed by a technician or third party who was not appointed or authorized by the company, where such damage was not caused by the product itself.

11. Force Majeure

In some situations beyond our reasonable control, delivery may be delayed or we may be temporarily unable to fulfill an order. Such circumstances may include natural disasters, accidents, traffic conditions, emergencies, interruptions to delivery services, or other unforeseen events.

If such an event occurs, we will do our best to keep you informed and arrange delivery as soon as reasonably possible once the situation returns to normal.

12. Contact Us

If you have any questions about shipping, order cancellations, product exchanges or returns, or refunds, please feel free to contact us. We are here to help.

Charnpaiboon Trading (1972) Co., Ltd.

Website: www.charnpaiboon.com

Online Customer Service
Tel. 080-0758668, 091-5450556 หรือ 02-3580080

Email
[email protected]

LINE Official
@Rasland

We want shopping with www.charnpaiboon.com to be simple, convenient, and worry-free — from choosing your products and placing your order to the day your products arrive at your door.

If something doesn’t go as expected, please let us know. We will do our best to help resolve the issue and take care of you.