Privacy Policy

Your Privacy Matters to Us

Thank you for visiting our website. We understand that your personal information is important. That’s why we want to make things simple and transparent — what information we collect, why we collect it, and how we take care of it.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, register as a member, or contact us through our various channels. This website is operated by Charnpaiboon Trading (1972) Co., Ltd., a company engaged in the distribution and sale of sanitary ware, bathroom equipment, and bathroom accessories.

1. What Information Do We Collect?

When you use our website, we may collect certain information from you, including:

Information for Orders

Full name
Telephone number
Email address
Delivery address
Billing and tax invoice address
Details of products purchased

Information You Provide When Contacting Us

Information you provide when making product inquiries
Messages, questions, or other details you send to us
Information provided when contacting us through our various communication channels

Website Usage Information We may also collect certain technical information, such as:

IP address
Device type
Browser and operating system
Pages you visit on our website
Date and time of your visit
Website usage information collected through Cookies

Don’t worry — we only collect information that is reasonably necessary to provide our services and for the purposes explained in this Privacy Policy.

2. How Do We Use Your Information?

We mainly use your information to provide you with a smooth and convenient experience, including:

🛒 Managing Your Orders
To receive and confirm your orders and process transactions related to your purchases.

📦 Delivering Your Products
To arrange delivery of your products to the address you provide.

💳 Processing Payments
To process payments and manage relevant accounting, billing, and tax documentation.

💬 Customer Support & After-Sales Service
To answer your questions, assist with product inquiries, handle issues or claims, and provide after-sales support.

✨ Improving Our Website and Services
We may analyze certain usage information to understand how visitors use our website, whether it is easy to use, and what we can do to make it better.

📣 News, Promotions & Updates
If you choose to receive communications from us, we may send you information about promotions, new products, special offers, or other updates that may be of interest to you.

3. Do We Sell Your Personal Information?

No. We do not sell or rent your personal information to third parties for commercial gain.

However, in certain circumstances, we may need to share limited information with service providers who help us provide our services, such as:

Delivery and logistics companies
Payment service providers
Website hosting and Cloud service providers
Technology and IT service providers
Website analytics service providers
Government authorities or other parties where required or permitted by law

We only share information that is reasonably necessary to provide the relevant service or to comply with applicable legal requirements.

4. About Cookies 🍪

Our website may use Cookies to help the website function properly and make your browsing experience more convenient.

Cookies allow us to remember certain preferences, understand how visitors use our website, and learn more about the types of content or products that may be of interest to you.
Some Cookies are essential for the website to function properly, while others may be used for analytics or marketing purposes.

You can manage or disable Cookies through your browser settings or, where available, through our website’s Cookie management tools. Please note that disabling certain Cookies may affect the functionality of some features of our website.

5. How Long Do We Keep Your Information?

We do not keep your personal information forever. We retain your information only for as long as it is reasonably necessary to provide our services or as required by applicable law. This may include information related to orders, payments, product warranties, accounting records, and other relevant business documentation. Once your information is no longer necessary for these purposes, we will take appropriate steps to delete, destroy, or anonymize it, as applicable.

6. Is Your Information Safe?

We take the security of your personal information seriously. We implement appropriate technical, organizational, and administrative measures to help protect your information against unauthorized access, use, alteration, disclosure, or loss. However, no method of transmitting or storing information over the internet can be guaranteed to be 100% secure.

For this reason, we also encourage you to take reasonable steps to protect your own information, particularly your passwords and login credentials.

7. What Are Your Rights?

Your personal information belongs to you. Subject to applicable laws and conditions, you may have the right to:

Request access to your personal information
Request a copy of your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of the use or processing of your information
Object to the processing of your personal information in certain circumstances
Withdraw consent that you have previously provided
Request the transfer or portability of your personal information where required by law
Lodge a complaint with the relevant regulatory authority where permitted by law

If you would like to exercise any of your rights, please contact us through any of our available contact channels.

8. What If Our Website Links to Other Websites?

From time to time, our website may contain links to third-party websites or services, such as payment platforms, delivery companies, social media platforms, or our sales and business partners. These third-party websites may have their own privacy policies and practices regarding the collection and use of personal information. We recommend that you review the Privacy Policy of each third-party website before using its services, so that you understand how your information may be collected, used, and managed.

9. We May Update This Privacy Policy

The online world is constantly evolving, and so are our website, products, and services. We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws and regulations.

If there are significant changes to this Privacy Policy, we will notify you through appropriate channels where necessary.

Effective Date: 1 August 2026

Last Updated: 1 July 2026

A Quick Summary

We collect only the information we need.
We use your information to provide and improve our services.
We do not sell your personal information.
And we do our best to keep your information safe and secure.

Thank you for trusting us.