{"id":34890,"date":"2026-08-28T10:46:18","date_gmt":"2026-08-28T03:46:18","guid":{"rendered":"https:\/\/charnpaiboon.yesdemo.co\/business-policy\/"},"modified":"2026-08-28T17:52:55","modified_gmt":"2026-08-28T10:52:55","slug":"business-policy","status":"publish","type":"page","link":"https:\/\/charnpaiboon.yesdemo.co\/en\/business-policy\/","title":{"rendered":"Business policy"},"content":{"rendered":"\t\t
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Business policy<\/h1>\t\t\t\t<\/div>\n\t\t
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Shipping, Order Cancellation, Returns & Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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www.charnpaiboon.com<\/a>
We care about every step of your shopping experience \u2014 from the moment you place an order to the day your products arrive at your door.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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This policy is designed to make our terms regarding shipping, order cancellations, product exchanges and returns, and refunds clear and easy to understand. If you have any questions or need assistance, please feel free to contact us through the channels provided below. We are always happy to help and will do our best to find an appropriate solution for you.<\/p>

Charnpaiboon Trading (1972) Co., Ltd. reserves the right to update or amend this policy from time to time as appropriate. The latest version will always be published on www.charnpaiboon.com.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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1. Shipping Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1.1 Order Processing & Shipping<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Once your order has been placed and payment has been successfully confirmed, we will review your order and prepare the products for shipment based on the information you provided.<\/p>

Shipping times may vary depending on the type and quantity of products, delivery location, and product availability.<\/strong><\/p>

In general, we will dispatch products from our warehouse within 1 business day after payment has been confirmed.<\/p>

For products that are out of stock, specially ordered, made-to-order, or awaiting import, we will inform you of the estimated shipping timeframe before proceeding with the shipment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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1.2 Delivery Services<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Depending on the type of product and delivery location, we may deliver your order using our own delivery team or a third-party delivery service that we consider appropriate.<\/p>

In some cases, products from the same order may be delivered separately because they are stored at different warehouses or require different delivery arrangements.<\/p>

So, if your products do not arrive at the same time, there is no need to worry. You can contact us at any time to check the status of your delivery.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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1.3 Delivery Appointment<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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For products that require a scheduled delivery, we or our delivery partner may contact you in advance to confirm the delivery date, time, and location.<\/p>

To help ensure a smooth delivery, please make sure that someone is available to receive the products at the agreed location and time.<\/p>

If we are unable to contact the recipient or no one is available to receive the products on the scheduled date, the delivery may need to be rescheduled.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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1.4 Checking Your Products Upon Delivery<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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For your peace of mind, we recommend checking the products and their packaging as soon as you receive your order, particularly for sanitary ware, ceramic products, glass products, and other items that may be susceptible to damage during transportation.<\/p>

If you notice that a product is broken, cracked, dented, damaged, or otherwise not in perfect condition, please take photos or videos of the product, packaging, and delivery documentation, and contact us as soon as possible.<\/p>

We will review the situation and do our best to find an appropriate solution for you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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2. Order Cancellation Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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2.1 Cancellation Before Shipment<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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If you change your mind and would like to cancel your order, you may contact us before the products have been dispatched from our warehouse.<\/p>

However, once a product has already been prepared for shipment, or if it is a specially ordered, made-to-order, or specifically sourced product, we may not be able to cancel the order. An order cancellation will only be considered effective once we have confirmed the cancellation with you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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2.2 Cancellation After Shipment<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Once your order has been dispatched from our warehouse, it may no longer be possible to cancel the order immediately. In such cases, you may need to follow our product return process instead.<\/p>

If you change your mind or no longer wish to receive the products for reasons that are not caused by us, you may be responsible for any actual shipping, return, or other costs incurred in connection with the order.<\/p>

In cases involving repeated incidents or costs resulting from unreasonable refusal to accept deliveries, we reserve the right to consider future orders on a case-by-case basis.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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2.3 Cancellation by the Company<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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In some circumstances, we may be unable to fulfill an order. We reserve the right to cancel an order when necessary, including in situations such as:<\/p>

  • The product is out of stock and cannot be sourced<\/li>
  • Product information, pricing, or promotional details displayed on the website contain an error<\/li>
  • There is a system error affecting the product price or order details<\/li>
  • We are unable to deliver the product to the location specified<\/li>
  • Force majeure or other circumstances beyond our reasonable control<\/li><\/ul>

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    If you have already made payment, we will process your refund in accordance with our applicable refund procedures and will inform you of the details.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    3. Product Exchange & Return Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    We want you to receive the right products in perfect condition.<\/p>

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    If you receive an incorrect product, a damaged product, a defective product, or a product that does not match your order, please contact us to request an exchange or return.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    3.1 When Can You Request an Exchange or Return?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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    You may request an exchange or return in circumstances such as:<\/p>